You are doing everything right in your business yet the customers aren’t satisfied

This is a common problem in business

But good news is that it is solvable

The issue often isn’t effort, it’s the hidden variation within your processes.

In this post, I’ll share a proven method that helps businesses achieve near-perfect performance, just 3.4 defects per million opportunities.

It is Six Sigma.

With the help of it my clients were able to reduce up to 90% of defects in their businesses and an exponential increase in customer satisfaction.

Six Sigma refers to a statistical measure of how far a process deviates from perfection.

Developed by Motorola and adopted by leaders like GE, Toyota, and Amazon, Six Sigma provides a structured, data-driven framework for improvement.

The method follows the DMAIC framework:
Define. Measure. Analyze. Improve. Control.

1. Define – Identify the process and clearly define the problem to be solved.
2. Measure – Assess current performance and collect data to establish a baseline.
3. Analyze – Examine data to find the root causes of variation or defects.
4. Improve – Implement targeted solutions to enhance process performance.
5. Control – Standardize and monitor the new process to sustain improvements.

At Swanhans, we combine Six Sigma, Systems Thinking, and Design Thinking to help businesses:

✅ Improve process capability and consistency
✅ Reduce waste and rework
✅ Build flexible, responsive systems

When done right, Six Sigma not only fixes problems but transforms how your business approaches quality.

With the help of six sigma you have the advantage of converting your frequent customer complaints into heart-warming testimonials

Have you used it in your business yet?”

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