When efficiency breaks down, even the best medical services start to lose trust
One of our clients — a reputed medical patholab — was facing mounting challenges: operational inefficiencies, human resource gaps, machine downtimes, and rising costs. Despite technical capability, performance kept slipping, affecting both financial and service quality metrics.
Project Overview
The Challenge
At Swanhans, we approached the problem with structure — not assumptions.
Our consulting team recommended and implemented the ISO 15189 framework, grounded in the robust ISO 9001 principles of business continuity and quality assurance.
We then customized internal processes to fit the lab’s unique workflow — ensuring every employee had access to clear SOPs, measurable KPIs, and streamlined responsibilities. To address recurring equipment failures, we introduced Statistical Process Controls (SPC) and L–J Charts for predictive maintenance.
Our Solution
The result?
✅ Machine uptime improved dramatically.
✅ Preventive maintenance replaced reactive firefighting.
✅ Operational consistency drove better financial and HR stability.
This engagement reinforced one simple truth:
Sustainability in operations isn’t built on firefighting — it’s built on systems.
At Swanhans, that’s exactly what we design.
#OperationalExcellence #ISO15189 #HealthcareTransformation #ProcessConsulting #SystemsThinking #SwanhansConsulting
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